Privacy Policy

Effective Date: 1 October 2025

 

JBA Security (“we,” “our,” or “us”) is committed to protecting your personal information and complying with the Protection of Personal Information Act, 4 of 2013 (“POPIA”) of South Africa. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make use of our services.

 

1. Information We Collect

 

We may collect and process the following information:

    •    Personal Details: Name, email address, phone number, ID number, and physical address when you contact us or request services.

    •    Service Information: Information necessary to deliver security solutions such as site assessments, contracts, and service-related data.

    •    Technical Data: Device details, IP address, browser type, and website usage data collected automatically.

 

2. Purpose of Collection

 

We collect personal information to:

    •    Provide security services and manage client relationships

    •    Respond to enquiries, requests, and complaints

    •    Send quotes, invoices, or important service communications

    •    Improve our website and services

    •    Comply with legal, regulatory, and contractual obligations

 

3. Sharing of Information

 

We will not sell or rent your personal information. We may share it only with:

    •    Employees or service providers who require the information to deliver our services (under strict confidentiality)

    •    Regulatory authorities or law enforcement where required by law

    •    Third-party providers (such as IT or hosting companies) strictly for operational purposes

 

4. Your Rights Under POPIA

 

As a data subject under South African law, you have the right to:

    •    Access the personal information we hold about you

    •    Correct any inaccurate or outdated information

    •    Request deletion of your information where legally possible

    •    Withdraw consent to processing where applicable

    •    Object to direct marketing communications

 

Requests can be made using our contact details below.

 

5. Data Security

 

We take reasonable and appropriate measures to protect personal information against loss, unauthorized access, disclosure, alteration, or misuse.

 

6. Cookies and Tracking

 

Our website may use cookies and tracking tools to enhance user experience and analyze performance. You can manage or disable cookies through your browser settings.

 

7. Retention of Data

 

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law.

 

8. Changes to This Policy

 

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

 

9. Contact Information

 

If you have any questions about this Privacy Policy or the way we handle your personal information, please contact us.