Refund Policy

Effective Date: [Insert Date]

 

At JBA Security, we are committed to providing professional, high-quality security services to our clients. This refund policy outlines our approach to refunds in accordance with South African law, including the Consumer Protection Act (CPA).

 

No Refunds

 

All payments for our security services are final and non-refundable. This applies to all services, including but not limited to:

    •    Security guarding services

    •    CCTV installation and monitoring

    •    Alarm system installation and monitoring

    •    Risk assessments and consultations

 

Reason for Policy

 

Our security services are bespoke, involving detailed planning, personnel deployment, and the use of specialized resources. Once a service is confirmed or has commenced, a refund cannot be provided due to these commitments.

 

Complaints and Resolutions

 

If you are not satisfied with our service, please contact us directly so we can investigate and address your concern. We aim to resolve issues promptly and fairly.

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Compliance Statement

 

This policy is designed in compliance with South African law, including the Consumer Protection Act (CPA), to ensure fairness and transparency in all dealings.